My Support Hub See plans
HighLevel Marketplace app for My Support Hub

A support desk for your agency, built into HighLevel.

The hub opens inside HighLevel from an agency custom menu named Support. Handoff goes to that agency’s own staff, with Wally answering chats first.

Choose a plan How it works
  • Opens inside HighLevel
  • Wally answers chats first
  • Unlimited plan

Up and running inside HighLevel in three steps.

A self-serve agency is created when someone subscribes to one of our plans and then downloads the HighLevel Marketplace app for My Support Hub.

  1. 1

    Subscribe to a plan

    Subscribe to one of our plans.

  2. 2

    Install the app

    Download the HighLevel Marketplace app for My Support Hub.

  3. 3

    Open Support

    The hub opens inside HighLevel from an agency custom menu named Support. It is iframed there.

Everything your clients need to get help.

Their customers never land in our inbox. Handoff goes to that agency’s own staff, with Wally answering chats first.

Chat widget

A HighLevel chat widget on the locations they turn on, up to the location cap. New agencies start with one widget in HighLevel mode.

  • Wally answers chats first. Their AI assistant replies in chat before a person is pulled in.
  • Custom co-pilot/assistant. Rename the assistant, change its picture, and set its instructions. Off means it stays named Wally.

Voice huddles

  • Human voice huddle. A live voice call with a person from the chat.
  • Wally voice huddle. A voice call with the assistant.

Forms, help center, and sub-account ticket page

  • Forms. A support form their clients can submit. A default form is created with the agency.
  • Help center. A live public help center under the agency’s brand.
  • Sub-account ticket page. A Tickets menu inside each listed HighLevel location, where that location’s users sign in and see and reply to their tickets.

Also included with chat

Turn on your chat widget or inbox and the rest of the support product comes with it. No add-ons.

Chat widget on
  • Tickets by emailClient emails become tickets in your inbox.
  • TagsSort conversations by topic or client.
  • Saved repliesAnswer common questions in one click.
  • Business hoursSet when your team is available.
  • Response targetsSet goals for first reply and resolution.
  • Auto-closeClose quiet conversations automatically.
  • CSAT surveysClients rate each conversation.
  • Chat transcriptsA copy is emailed when a chat ends.

Your team's command center.

Inside the Support menu they get an agency-admin hub for their agency only. They cannot see other agencies’ inboxes.

Pick a plan and install today.

Priced by how many sub-accounts you support. No setup fee, and your price is locked in for life.

Launch

For agencies getting started

$97/month

Billed monthly

25sub-accounts
1,500AI chats per sub-account
  • Wally answers chats first
  • Chat widget
  • Forms
  • Help center
  • Sub-account ticket page
  • Team invites
  • Schedule
  • Human voice huddle
Start with Launch
Most popular

Growth

For agencies with a support team

$297/month

Billed monthly

100sub-accounts
1,500AI chats per sub-account
  • Everything in Launch
  • Team invites
  • Schedule
  • Custom co-pilot/assistant
  • Human voice huddle
  • Wally voice huddle
Start with Growth

Scale

For growing agencies

$497/month

Billed monthly

300sub-accounts
1,500AI chats per sub-account
  • Everything in Growth
  • Room for 300 sub-accounts
  • Wally voice huddle
Start with Scale

Agency Unlimited

For agencies at scale

$997/month

Billed monthly

Unlimitedsub-accounts
1,500AI chats per sub-account
  • Everything in Scale
  • Unlimited sub-accounts
  • Wally voice huddle
  • AI analytics and reports
Start with Unlimited
  • No setup fee
  • Lifetime price guarantee
  • Annual billing is 10x monthly
  • Fixed staff seats per plan

Fair use: each sub-account includes 1,500 AI conversations. Installs from the HighLevel Marketplace are billed through HighLevel; direct signups are billed on our website. All sales are final and non-refundable.

Questions agencies ask.

Where does the hub open?

The hub opens inside HighLevel from an agency custom menu named Support. It is iframed there.

Who answers my clients' chats?

Your customers never land in our inbox. Handoff goes to your agency’s own staff, with Wally answering chats first.

Can I rename Wally?

Rename the assistant, change its picture, and set its instructions.

What happens if I go over my plan's caps?

Extra staff beyond the plan’s seat cap are locked out. Extra chat-widget locations beyond the location cap are turned off. We are offering an unlimited plan.

Who helps me if I get stuck?

While they are in the hub, they can reach Agency Owner Support through the in-app support widget for help with the app. We do not support their clients.

Give your clients a real support desk this week.

Subscribe to one of our plans and then download the HighLevel Marketplace app for My Support Hub.

Choose a plan